Mine evidence from sales and customer conversations
Every claim can trace back to the customer conversation that produced it.
Content Engine starts with connected evidence, not a blank prompt. It turns customer and prospect conversations into reusable content intelligence with source metadata.
- Content Engine consumes transcript topics populated by transcript workflows.
- Evidence extraction stores pains, objections, desired outcomes, customer language, proof points, quotes, competitors, and social ideas.
- Evidence extraction runs for eligible transcripts with external participants linked to GTM contacts.
- Evidence links retain transcript, activity, contact, account, opportunity, topic, excerpt, speaker, confidence, and source metadata.
- Snippets can identify the specific participant or contact behind a quote when the model can confidently identify them.